UAPF branches have been frequently contacted by contributors claiming to be failing to pay compulsory pension contributions. Fraudsters, posing as Fund employees, call and report the discovery of several years of work experience not included in the total length of service for pension calculations, offering to recalculate their pensions upward.

How do the scammers operate?

To resolve these issues, and to establish a more trusting relationship, the scammers provide the address and invite the beneficiaries to actual Fund branches. According to the contributors/ beneficiaries, for supposed convenience and faster service, the scammers offer to reserve an online queue and ask for a code from an SMS message. Unfortunately, some recipients have already provided the codes to the scammers.

​ Important: UAPF employees do not call or request SMS codes, passwords, card details, or other confidential information by phone, email, or messaging apps. UAPF provides all services completely free of charge. Pension benefits are processed strictly in accordance with established legal procedures. If the caller knows your name, IIN, address, or place of work, this does not mean they are an official. This information could have been obtained by scammers from open sources.

How can you protect yourself?

• Do not share SMS codes or personal information with anyone under any circumstances.

• Interrupt suspicious calls immediately if codes from messages are mentioned.
• Verify information yourself through official channels (call centers, official apps, or websites).
• Contact the police at the slightest suspicion of fraud.

Be vigilant and warn your loved ones, especially elderly relatives!